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Returns & Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Returns

Please note: We do not offer a refund for change of mind purchases.

 

Refunds 

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

Customers will be responsible for paying return shipping costs.

Note: All resistance exercises bands are perishable by nature and therefore have a certain life expectancy based on usage. Excessive stretching, over-usage or incorrect usage such as using the bands against hard, abrasive or sharp surfaces, or with accessory not provided with the bands, may result in reducing overall life expectancy or premature breakage of the product and are not covered under normal use & consequently under this refund policy.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

 

Once you have contacted us and your claim has been inspected, and our team deems that it is a refund scenario, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, which should appear in your bank within 1-3 business days depending on your bank.

Late or missing refunds

If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@verveelite.com